Being Likeable is an Important Quality as well as Experience & Service

Being Likeable is an Important Quality as well as Experience & ServiceBeing Likeable is an Important Quality as well as Experience & Service

Experience, Education, Service and Professionalism are all important traits of a Realtor or Lender but also there has to be a good fit between the clients and their Realtor/Lender.

When you first meet a client, you have approximately 1 minute to make a good impression and if you don't click, it will be a trying relationship or in some cases, no relationship at all.

So instead of trying to wow your new clients with facts and designations, try really talking and listening and get to know them. I am sure if you can do this, the results will be positive and the clients will wonder how they ever could have done without you.

Here are some good ideas to guide you:

  • Have a positive attitude
  • Show your sense of humor
  • Let them know you are passonite about real estate
  • Be humble
  • Ask questions about them and show you truly care
  • Be a good listener and let them talk
  • Compliment them but do not gush
  • Be polite and courteous
  • Give them important facts but don't try to overwhelm them.

If you follow these simple ideas, I am sure you will have  positive results.

Kristin Hamilton DRE #014092138 Keller Williams Realty – I am a full time agent and deal in all types of real estate transactions. Trusts, Probate, Short Sales, Standard Listing, Single Family Homes, Apartments 1-4 units, Duplexes and Condos. I am also an experienced REO agent. I sell real estate in the Riverside, San Bernardino, Orange, and Los Angeles Counties. I am a trained and experienced Short Sale agent. If you are looking for a professional and experienced agent, I am just a click away. Google me at Kristin Hamilton-Real Estate Agent. Homeowners and Buyers both will find my services top notch and successful. Call me to sell your home; both traditional and short sales.

California is a dream-come-true state no matter what your needs or wants are. We have year round warm weather, beautiful beaches, rustic mountains and desert communities. If you are looking for a home in Southern California, please contact me. I am a local California Realtor, live in the Inland Empire community and am aware of the local market. I am here to help you find a home or to sell the home you currently own. California has great opportunities to view Nature and Bird Watching. Whatever your needs are, you will find it here in California! From the Inland Empire you are 45 minutes to the beaches, mountains or desert. Housing is affordable in the Inland Empire area!

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If you want to sell your home, call Kristin @909-557-6966 or email me at kristinhamilton@kw.com

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Disclaimer: Information contained in this post is deemed reliable on the date of publication, but it is not guaranteed and it is subject to change without notice. All content, including text, original art, photographs and images, is the exclusive property of Kristin Hamilton and may not be used without the expressed written permission

 

 

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Comment balloon 50 commentsKristin Hamilton CA Realtor • May 30 2013 10:41AM

Comments

KRISTIN- excellent reminder. The key is to listen!
Posted by Kathy Streib, Home Stager - Palm Beach County,FL -561-914-6224 (Room Service Home Staging) over 6 years ago

Kristen, we can't be everything to every person. Some will choose to work with us and some will not but we should always be putting our best foot forward whenever possible.

Posted by Tammie White, Broker, Franklin TN Homes for Sale (Franklin Homes Realty LLC) over 6 years ago

Kristin-For me,sense of humor is the key!

Posted by Charlotte Luxury Real Estate, Eli Magids (Keller Williams - Ballantyne Area) over 6 years ago

Absolutely agree, Kristin.  I've seen an agent friend of mine do truly amazing things because he is so likable.

Posted by Ki Gray, SkiHomes.com - the ultimate snowsport home search! (SkiHomes.com LLC) over 6 years ago

Kristin, there are many agents that try so hard to demonstrate their knowledge that they fail to give the client the basic of courtesy which would be to listen. That can get an agent sent packing before they have a chance to finish

Posted by Ed Silva, Central CT Real Estate Broker Serving all equally (RE/MAX Professionals, CT 203-206-0754 ) over 6 years ago

Kristin, Listening is so key, and showing that you can relate to your client, that you really care will always come first place to win a great first impression!

Posted by Tamra Lee Ulmer, FORCE~NRBA ~ Over 1000 REO Assets SOLD! (Arizona Resource Realty) over 6 years ago

Hi Kristin, All those ideas and traits have served me very well with any potential client. I like to give them a good listening ear, before I give them a lot of facts.

Posted by Jerry Newman, Texas REALTOR, San Antonio Military Relocation (Brown Realty, 210-789-4216,www.JeremiahNewman.com) over 6 years ago

garaughty, abstract art, graphic design, WordPress consultant

Posted by marti garaughty, a highly caffeinated creative type... (garaughty.com) over 6 years ago

Hey Kristin - I really like this post a lot. I agree, listening is so critical. And being authentic. Relax and be the good person you know you are take charge - salesy types are so annoying - and I can feel the fake across the room. :) 

Posted by Debb Janes EcoBroker and Bernie Stea JD, REALTORS® in Clark County, WA (ViewHomes of Clark County - Nature As Neighbors) over 6 years ago

Kristin, couldn't have said this better myself!

Posted by Nina Hollander, Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor (Coldwell Banker Residential Brokerage ) over 6 years ago

Kristen, so true...afterall, we are in a people business so it's so important to have the right people skills.

Posted by Lynn Pineda, Real Estate Promises delivered in SE Florida (eXp Realty) over 6 years ago

Hi Kristin,

Confidence is so attractive and arrogance so obnoxious. I like your points about listening and being humble.  It's good to be both confident and humble, people respect that.

Posted by Dan Tabit (Keller Williams Bellevue) over 6 years ago

I would suggest highlighting LISTEN, and then respond to what they actually ask.  This will surprise them because today answers often divert significantly from the actual question asked.

Its also critical to understand just what it is that the potential client wants to achieve with you.

Posted by Tim Stone, Tim4Homes (Evergreen Realty) over 6 years ago

Being likeable goes a long way. I tell people that I don't like other people, like the public at large, and they don't believe me. They say: Oh, you're so outgoing and friendly . . . but I don't.

Posted by Elizabeth Weintraub Sacramento Realtor Top 1%, Put 40 years of experience to work for you (RE/MAX Gold) over 6 years ago

Kristin, you're  so right - the first rule in SELLING is LISTENING.  If you don't know what they want, you can't sell it, LOL. Great job.

Posted by Juli Vosmik, Scottsdale/Cave Creek, AZ real estate 480-710-0739 (Dominion Fine Properties) over 6 years ago

I agree that clients must find us likeable. However, the real estate agent must be able to close the deal.

Posted by Harry F. D'Elia, Investor , Mentor, GRI, Radio, CIPS, REOs, ABR (RentVest) over 6 years ago

Excellent advice

Posted by Sharon Lee, Retired and loving life (Sharon Lee's Virtual Assistance) over 6 years ago

Great post Kristin. We have a listing appointment on Monday evening and I plan to put some of your suggestions to the test!

Posted by Donna Foerster, Metro Denver Real Estate Assistant (HomeSmart Realty Group) over 6 years ago

I find people that are so cock sure of there slef all the time protray a bad image.

Posted by David Opoka over 6 years ago

Hi Kathy,

Thanks for stopping by and I appreciate the nice comment.

Posted by Kristin Hamilton CA Realtor, (909) 557-6966- Specialize 55+ Communties Banning (Sun Lakes Realty) over 6 years ago

Hi Tammie,

I totally agree with you as we cannot always be what they expect so if they want something I cannot give or do, be all means go to someone else.

 

Posted by Kristin Hamilton CA Realtor, (909) 557-6966- Specialize 55+ Communties Banning (Sun Lakes Realty) over 6 years ago

Hi Kristin,  I put like first then TRUST...Thanks for sharing.

Posted by Ronald DiLalla, No. Orange Cty Real Estate (Century 21 Discovery DRE 01813824) over 6 years ago
Real Estate is all about listening to what the customer wants. Try to read between the lines to be sure that what they sy is really what they really want. Be confident, helpful, & courteous & have fun.
Posted by Jimmy Faulkner, The Best Of St. Augustine (Florida. Homes Realty & Mortgage) over 6 years ago

Excellent tips on building that rapport with your clients. Don't be boastful or arrogant, just let them see your knowledge and expertise in the local market and real estate.

Posted by Aaron Hofmann, aka Mr. Smyrna Vinings (Atlanta Communities) over 6 years ago

Start by listening, what is the need, expectation and are you the cat to match up, work toward a common goal. Rather than winning them over, take them serious and listen, be helpful rather than self promotional. If you can help them, suggest why, map out a strategy. And they buy in or say pass. Keep moving, keep listing, keep selling. But not everyone is a good fit for a buyer, seller and you are not always the best agent, broker, REALTOR for what they expect. Be realistic and value your time and expertise too. Easy does it.

Posted by Andrew Mooers | 207.532.6573, Northern Maine Real Estate-Aroostook County Broker (MOOERS REALTY) over 6 years ago

Good Tips Kristin. Showing that you care about your clients needs helps to build the trust and connection needed for client to say "yes!" to you.

Posted by Suzanne Otto, Your Montgomery County PA home stager (Six Twenty Designs) over 6 years ago

"Be a good listener and let them talk"

This is probably the most important of all the tips - we need to be active listeners in the process of understanding what the client needs from us.  Once we've demonstrated that we're interested in understanding what the client wants, then helping them achieve their goal trust will follow.

Excellent article Kristin.  Thank you.

Posted by Linda Piper (Planatek Financial, Inc.) over 6 years ago
Kristin, It really is about making the connection right away. I like to listen to a client's needs and wants and then ask questions that will help them move forward or to understand the process before we can get going. Congrats on the well-deserved feature!
Posted by Wanda Kubat-Nerdin - Wanda Can!, So Utah Residential, Referral & Relocation REALTOR (Prado Real Estate South) over 6 years ago

kristin, Being likeable is so important but i have seen some likeable agents around that should work more on their knowledge. We all need to shoot for the best mix.

Posted by Helen and Larry Prier- Re-Max Gateway - Residential Real Estate, Anacortes & surrounding Skagit & Island Counties (RE-MAX Gateway- Residential Real Estate Sales) over 6 years ago

Kristin  Everyone has covered the bases.  If you don't like who you are doing business with...what are you doing?  We are not assigned by the court!

Posted by John G. Johnston, An Exclusive Buyer's Agent ~ Westcliffe, CO (John G. Johnston & Associates, LLC) over 6 years ago

Hi Ki,

It is a good way to meet others and be successful. Being likeable to others makes it much more pleasant. Thanks for stopping by to comment.

Posted by Kristin Hamilton CA Realtor, (909) 557-6966- Specialize 55+ Communties Banning (Sun Lakes Realty) over 6 years ago

Hi Eli,

Yes a good sense of humor is important. I liked your profile and the picture of your city was spectacular. Is that a super-dome?

Posted by Kristin Hamilton CA Realtor, (909) 557-6966- Specialize 55+ Communties Banning (Sun Lakes Realty) over 6 years ago

Having our clients like us is so important. Caring is also helpful. I have always heard "They don't care how much you know until they know how much you care".

Betty

Posted by Team Honeycutt (Allen Tate) over 6 years ago

Hi Ed,

Listening is such an important feature of good service. I always want to hear what my clients have to say and how they feel. I work for them and am there to guide them but it is always their decision.

Posted by Kristin Hamilton CA Realtor, (909) 557-6966- Specialize 55+ Communties Banning (Sun Lakes Realty) over 6 years ago

Hi Tamra,

I totally agree and when I am done presenting offers or  just a listing agreement, I always ask them if they have any questions since I want them to totally understand. We think it makes sense but that is because we deal with it day in and day out so I want them to make sure they are clear.

Posted by Kristin Hamilton CA Realtor, (909) 557-6966- Specialize 55+ Communties Banning (Sun Lakes Realty) over 6 years ago

Hi Jerry,

I am sure you a great provider to your clients. You are well versed on your business and I appreciate your comments too. Listening seems to be a big priority on my list and that is a good thing.

Posted by Kristin Hamilton CA Realtor, (909) 557-6966- Specialize 55+ Communties Banning (Sun Lakes Realty) over 6 years ago

Hi Marti,

Thanks so much for featuring my post in "The Art of Marketing You" and I always love to see the chocolate chip cookie. I am glad you liked my post as I feel passionate about what I wrote.

Posted by Kristin Hamilton CA Realtor, (909) 557-6966- Specialize 55+ Communties Banning (Sun Lakes Realty) over 6 years ago

Hi Debb,

I know what you mean exactly. Some salespersons come in acting like big-shots, spouting off facts, taking down to people, and just so vocal and 'sleazy' (good word Debb). I never trust people who act like that and I would not sign on the dotted line if that type presented something to me. I feel honesty, down-to-earth conversation back and forth and some experience is what should convince a client.

Posted by Kristin Hamilton CA Realtor, (909) 557-6966- Specialize 55+ Communties Banning (Sun Lakes Realty) over 6 years ago

Hi Nina,

Thanks for the vote of confidence. I can tell from the number of responses, that many of us all feel these virtues are important for good business practices.

Posted by Kristin Hamilton CA Realtor, (909) 557-6966- Specialize 55+ Communties Banning (Sun Lakes Realty) over 6 years ago

Hi Lynn,

Yes, good people skills are important to make it successfully. Thanks for stopping by.

Posted by Kristin Hamilton CA Realtor, (909) 557-6966- Specialize 55+ Communties Banning (Sun Lakes Realty) over 6 years ago

Hi Dan,

I remember I used to feel slightly insecure way back when I was a new Realtor and felt I needed to spout off facts, show my designations and certificates but I realized early that you are selling yourself and they want to like you. I still carry the book with designations and certificates but do not show them unless they ask.

Posted by Kristin Hamilton CA Realtor, (909) 557-6966- Specialize 55+ Communties Banning (Sun Lakes Realty) over 6 years ago

Hi Tim,

You make a good point here as sometimes what they ask is not really what they want to know. They are not real estate experts and that is why they call us but they do want to know certain things and it is our job to find out and answer their questions. Thanks for stopping by.

Posted by Kristin Hamilton CA Realtor, (909) 557-6966- Specialize 55+ Communties Banning (Sun Lakes Realty) over 6 years ago

Hi Elizabeth,

I am outgoing as well but it doesn't mean I like everyone nor do I agree with some opinions that are way out there. I think I am a pretty good judge of character so I can be polite but not agree with them or the way they conduct themselves. Thanks for the comments.

Posted by Kristin Hamilton CA Realtor, (909) 557-6966- Specialize 55+ Communties Banning (Sun Lakes Realty) over 6 years ago

Hi Juli,

Glad you like my post and agree with it. We must be sincere, true to our clients and be good listeners so we can help them. Thanks and have a great week.

Posted by Kristin Hamilton CA Realtor, (909) 557-6966- Specialize 55+ Communties Banning (Sun Lakes Realty) over 6 years ago

Hi Harry,

Yes just being likeable is not enough as we must still be experienced and know how to close the deal. Short Sales are even tougher so we have to always remain persistant and be knowledgeable. I do not always have the answers, but when I don't, I find out the answer and go back and explain.

Posted by Kristin Hamilton CA Realtor, (909) 557-6966- Specialize 55+ Communties Banning (Sun Lakes Realty) over 6 years ago

Hi Sharon,

Glad you like my post and it is very nice to hear from you. Have a successful week and keep posting those pretty flowers as we look forward to seeing them.

Posted by Kristin Hamilton CA Realtor, (909) 557-6966- Specialize 55+ Communties Banning (Sun Lakes Realty) over 6 years ago

Hi Donna,

I am very happy for you and am sure you will do just fine. From reading your blog, I know you are the type of listing agent a client wants and needs to get the job done. Success to you both!

Posted by Kristin Hamilton CA Realtor, (909) 557-6966- Specialize 55+ Communties Banning (Sun Lakes Realty) over 6 years ago

Hi David,

I agree with you as some people act one way but really are not showing their true side. I am always suspicious of those types myself. FYI- I read your AR profile and was very impressed. You have a lot of experience and have been awarded accolades by others. We can all learn from you David. Best success for your business in 2013.

Posted by Kristin Hamilton CA Realtor, (909) 557-6966- Specialize 55+ Communties Banning (Sun Lakes Realty) over 6 years ago

Hi Ronald,

Those are both so important as first you must like your agent. If you don't, you need to move on plus you must trust what they say as they are advising you on a very important sale. Thanks for stopping by and have a great week.

Posted by Kristin Hamilton CA Realtor, (909) 557-6966- Specialize 55+ Communties Banning (Sun Lakes Realty) over 6 years ago

Hi Jimmy,

I like what you have to say and agree with you totally. Sometimes the client just cannot put it into words and we must probe to make sure we are "all on the same page".

Posted by Kristin Hamilton CA Realtor, (909) 557-6966- Specialize 55+ Communties Banning (Sun Lakes Realty) over 6 years ago

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